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Getting to easy is hard.

Rebuilds processes for the digital age by combining design-thinking insights & data-driven analytics.

From increasing customer acquisition rates to increasing sales, we focus on the total…

Whether you have an existing digital process or want to build one, We can design…

We can make your company’s business processes work better and help you save costs.

OUR INDUSTRIES

Our industry expertise allows us to share the latest research & our thinking on emerging industry trends, as well as finding solutions to accounting or technical issues unique to a particular industry sector.

Banking & Financial

Banks & Financial Institutions face a challenging & dynamic environment with…

Travel & Hospitality

We drive innovation for many of the world’s largest and well-known travel companies…

Software & Hi-Tech

Our 20 years of history in serving the world’s leading software providers have given us an edge…

Emerging Verticals

Our work in industries, ranging from Energy and Utilities to Telecom and Automotive, enables…

Media & Entertainment

We help connect the world of new Media to the increasingly digital audience of today.

Life Sciences & Healthcare

Our work with leading Life Sciences and Healthcare companies has given us unique insights into…

Explore Our Services.

Software & Hi-Tech

The winners of tomorrow’s digital age are transforming today. Learn how we are enabling transformation for our clients.

Every day the world shifts more towards new digital media and interactive experiences. With rapidly-evolving technologies, changing consumer preferences and oftentimes competing channels, many organizations struggle with how to transform internally to meet the challenges of this new, always connected digital world. GLB can help.

We enable organizations to create engaging and consistent digital experiences across every touchpoint, providing new opportunities for growth.

Creating a better customer experience wherever and whenever.

From increasing customer acquisition rates to increasing sales, we focus on the total customer experience to ensure that it remains a competitive advantage for your company.

  • Achieve demonstrated improvements in business performance, service delivery, and customer and employee satisfaction. Transform your contact center with a change in mindset, leadership commitment, and organizational alignment.
  • Migrate from a voice-centric model to omnichannel and web-based systems. Re-channel agent knowledge and skills to address expansion and better service. Help everyone break away from constantly—and sometimes slowly—resolving the same problems for customer after customer.
  • Make it fast and easy for customers to collaborate with live agents when needed—and to escalate emergencies without delay.
  • Get the skills, guidance, and resources you need to make a big difference in your contact center operations that can lead to a big difference in the quality of your customer experience.
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Retail & Distribution
  • Process Maturity Assessment

    We assess an organisation’s processes to measure their maturity level in terms of process capability and performance. We then identify potential gaps that need to be resolved as well as “Quick Wins”.

  • Process Improvement and Governance

    We redesign our customer’s processes to create value-based improvements. This is followed by quantifying the subsequent business value generated by these improvements and prioritising the implementation stages. Global.Co also helps to sustain improvements through the introduction of process governance in terms of the organisation’s guiding principles, reviews, and performance monitoring mechanisms.

  • Process and ICT Alignment

    We review the organisation’s current processes and identify new processes that are better aligned with its business objectives. After this is established, we outline functional requirements for system implementation, recommend the most appropriate solution, and develop a comprehensive business transition plan.

Case Studies

The best way to get to know GLB is to explore the work we do for our clients and the ideas that inspire our team.

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Mobility For a Global Energy Giant

Following an extended period of consulting to AIFS, working closely with the internal team and gaining a deep understand
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A Homeland Security Agency

Following an extended period of consulting to AIFS, working closely with the internal team and gaining a deep understand
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Putting the Customer in Control

Following an extended period of consulting to AIFS, working closely with the internal team and gaining a deep understand
We take processes apart, rethink, rebuild, and deliver them back working smarter than ever before.